Building Superintendent

At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun!

Sounds pretty great, doesn’t it? It is! 

House of Friendship provides housing support for people living in supportive and affordable housing. The Building Superintendent contributes to safe, respectful, well-maintained housing environments by supporting building operations, occupancy documentation, rent administration, and timely coordination with Housing, Finance, and the Property Services teams. The Building Superintendent is responsible for the day-to-day operational support of assigned residential buildings, with a focus on safe building conditions, accurate occupancy and tenancy-related documentation, rent collection and tracking, arrears follow-up, unit turnover coordination, and resident-facing building related support. The role works collaboratively with the Housing team, Finance, Property Services, contractors, and other internal partners to support housing stability, operational compliance, and timely issue resolution. Using a respectful, trauma-informed, and person-centered approach, the Building Superintendent maintains professional boundaries while supporting residents to understand building expectations, occupancy responsibilities, rent-related processes, health and safety requirements and community standards.

This is a permanent, salaried, full-time (37.5 hours per week) position with paid sick time, personal days, vacation time; group health benefits and defined contribution pension plan. Schedule is generally Monday to Friday, daytime hours. Some flexibility is required including on call hours. Valid G class driver’s licence and access to a reliable vehicle are preferred or may be required depending on site assignment and travel expectations. Regular travel within Waterloo Region.

Key Responsibilities:

• Provide day-to-day oversight of assigned supportive and affordable housing buildings, including common areas, exterior grounds, building systems, vacant units, and resident-facing service areas

• Serve as a consistent on-site contact for residents, Housing staff, Property Services, Finance, contractors, vendors, and visitors regarding building operations, maintenance concerns, rent-related questions, and occupancy matters

• Collect, receive, record, and track rent payments and related housing charges in accordance with House of Friendship procedures, and submitted to Finance as required

• Maintain current and accurate occupancy agreements, tenancy-related agreements, resident records, amendments, renewals, notices, warnings, and supporting documentation in accordance with program requirements and internal processes

• Prepare and issue approved warnings, notices, reminders, and follow-up documentation related to occupancy expectations, rent arrears, unit condition, safety concerns, pest control preparation, or community standards, in consultation with Housing leadership as required

• Use Acori software and other required systems to support workflows

• Support residents during move-in, transfer, and move-out processes by explaining building expectations, rent payment processes, community standards, safety procedures, maintenance requests, and occupancy responsibilities

• Track, coordinate, and support unit turnovers, including inspections, documentation, key control, cleaning, repairs, pest treatment, contractor scheduling, unit readiness, and communication with Housing and Property Services

• Conduct routine inspections of units, common areas, building systems, exterior areas, and safety equipment, documenting deficiencies and coordinating corrective action with Property Services or contractors

• Support health and safety in the building by identifying hazards, responding to urgent concerns, completing required documentation, reporting incidents, supporting emergency procedures, and promoting safe building practices

• Coordinate pests, bed bug, rodent, and other control responses, including inspections, resident communication, prevention education, contractor coordination, treatment follow-up, and documentation

• Respond to residents’ concerns related to building-related issues in a timely, professional, respectful, and solutions-focused manner, escalating complex or sensitive issues to the appropriate Housing, , or Property Services team member

• Coordinate repairs, preventative maintenance, work orders, contractor access, vendor follow-up, inspections, building improvements, and service disruptions to support safe and reliable building operations

• Maintain proper key control, access control, building entry procedures, contractor sign-in practices, confidentiality, and secure handling of resident and building records

• Participate in team meetings, site meetings, case conferencing, operational planning, inspections, and continuous improvement activities as required

• Promote a safe, inclusive, respectful, and well-maintained residential community aligned with House of Friendship values and the needs of people living in supportive and affordable housing

Job Specific Knowledge/Skills:

• Knowledge of supportive and affordable housing operations, occupancy administration, rent collection processes, arrears follow-up, resident engagement, and housing stability practices

• Knowledge of residential building operations, preventative maintenance, inspections, contractor coordination, work order follow-up, and unit turnover processes

• Understanding of occupancy agreements and tenancy-related documentation, including the importance of current, accurate, confidential, and complete records

• Ability to identify health and safety hazards, maintenance deficiencies, pest or critter concerns, security issues, fire safety concerns, and operational risks

• Knowledge of pest management practices, treatment preparation, resident communication, contractor coordination, prevention strategies, and follow-up documentation

• Ability to prepare clear written communication, warnings, notices, reminders, inspection notes, incident records, rent follow-up records, and turnover updates

• Ability to use Acori software and other systems to support accurate tracking, reporting, communication, and follow-up

• Working knowledge of Microsoft Office, including Outlook, Word, Excel, and Teams

• Ability to work collaboratively with Housing, Finance, Property Services, contractors, vendors, community partners, and residents

• Strong attention to detail in rent tracking, arrears documentation, occupancy records, agreements, notices, warnings, inspections, and follow-up tasks

• Ability to respond calmly and appropriately to urgent, sensitive, or complex building and resident situations

• Demonstrated ability to balance property operations, resident engagement, safety requirements, administrative accuracy, and housing stability goals

Education/Experience:

• Minimum 3-year college degree or diploma in a relevant field such as property management, building operations, facilities management, housing, social services, community services, or a related discipline; equivalent experience may be considered

• Minimum three plus years of relevant experience in residential building operations, supportive housing, affordable housing, property management, facility coordination, social housing, or non-profit housing environments

• Experience with rent collection, rent tracking, arrears follow-up, resident records, occupancy or tenancy-related agreements, notices, warnings, and housing administration is strongly preferred

• Experience coordinating maintenance, inspections, contractors, pest control, unit turnovers, repairs, and building safety follow-up

• Experience working directly with residents, participants, or tenants in supportive housing, affordable housing, community housing, or residential service settings is strongly preferred

• Experience using Acori software is preferred; experience with Microsoft Office, work order systems, property management systems, or related databases is an asset

Critical Skills:

• Commitment to understand and uphold the mission and values of House of Friendship is expected

• Exemplary emotional intelligence, resilience, communication, conflict management and problem solving skills required

• Ability to work professionally as a team member with staff, participants and community members

• Experience or strong interest in working with diverse populations including people from various cultural backgrounds, income levels, and sensitivity to their needs

• Experience with and commitment to using an anti-racism, anti-oppressive and trauma informed approach to consultation, program design, evaluations of processes and service delivery

• Must be dependable, professional, flexible, a team player, and have a positive attitude

• Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, mental illness and other life challenges

• Excellent project, timeline and deadline management skills including skills in logistics, planning and detailed record keeping

Compensation:

At House of Friendship, we know that our team members are the key to the success of our organization and our ability to provide essential services to the community. In support of our mission and in alignment with our values, House of Friendship is committed to ensuring fair, market competitive, and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work environment where our team is able to thrive, succeed, and have a positive work experience.

House of Friendship compensation practices including our pay grid, have been developed using documented leading pay practices in the not-for-profit sector including Pathways to Decent Work (Ontario Nonprofit Network) and Ontario Living Wage Network. We value the experience that new team members bring to the organization and have a process in place to review previous related experience for placement on our pay grid.

We value the work that you do with fair pay and benefits:

• Time off includes four (4) weeks of vacation, 5* personal days (3 for the remainder of 2026) and accrual of sick hour credits (approximately 12 days per year)

• Full-time benefit plan including Extended Health Care (EHC), Dental, Group Life, Accidental Death and Dismemberment (AD&D), Long Term Disability (LTD), Flexible Spending Account and Employee & Family Assistance Program (all benefit premiums paid by House of Friendship, except for LTD)

• We believe strongly in supporting the mental health of our team members, including providing access to the Employee and Family Assistance Program, $2,000 for counselling services and our workplace Wellness and Psychological Health and Safety programs

• We help you save for the future by providing a retirement plan that includes a matched Group Pension Plan as well as a Group RRSP and a Group Tax Free Savings Account

Rate of Pay:

At House of Friendship all compensation ranges are categorized under a series of “grades” and we base our payment structure on internal equity. When determining rate of pay, a candidate’s past related experience will be taken into consideration.

Grade: 6 (Manager I)

Min: $34.62

Mid: $39.36

Max: $44.09

Working Conditions: 

• 37.5 hours per week, typically daytime weekday hours; flexibility may be required to respond to building needs, emergencies, unit turnovers, contractor schedules, and resident issues

• Participation in an after-hours emergency response or on-call rotation may be required

• Regular work in residential buildings, units, common areas, mechanical or service areas, offices, outdoor grounds, and construction or maintenance environments

• Frequent walking, stair climbing, standing, bending, light maintenance activity, inspections, and outdoor work in varying weather conditions

• Regular interaction with residents who may have complex support needs or may be experiencing crisis, conflict, trauma, mental health concerns, substance use, poverty, disability, or housing instability

• Exposure to pest control situations, cleaning issues, maintenance concerns, construction activities, noise, odours, and urgent building conditions may occur

• Travel between House of Friendship residential properties, program sites, vendors, and community locations may be required

• Encountering participants at program sites who may be under the influence of alcohol or other drugs, and/or experiencing symptoms of mental illness can be expected

This role is being posted to fill a new role in the organization.

House of Friendship is open and inviting to qualified candidates with lived experience.

House of Friendship supports justice, equity, diversity, and inclusion in our workplace. We strive to be a workplace free of harassment and discrimination and we are committed to removing barriers and being an inclusive, work environment. House of Friendship is a place where each person can bring their true selves and feel that they belong. We aspire to be an organization that is anti-racist and anti-oppressive so that our team, and therefore our community, can truly belong and thrive.

We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to accessing employment including, but not limited to Indigenous Peoples, members of racialized groups, persons with disabilities, women, and members of the 2SLGBTQIA+ community.

If you require accommodations to be able to participate fully at any stage in the recruitment process, including applying for this position, please let us know so that we can discuss accommodation options. Accommodations will be provided upon request.

If you are as passionate as we are about serving the community, let’s talk.

To apply, please submit your resume and cover letter here:
https://house-of-friendship.hirehive.com/building-superintendent-waterloo-region-on-qKtONI

By end of day September 22, 2026.

Artificial Intelligence (AI) is not being used in the screening of applications.