Relief Overnight Attendant (MRT)

At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun!

Sounds pretty great, doesn’t it? It is! 

This role is performed in Residential treatment programs that support individuals concerned about their substance use. The Overnight Attendant provides overnight support to Residential treatment program participants, working collaboratively with the staff team to facilitate program related activities.

** This is a permanent, casual (relief) position. Shifts scheduled as needed and as available, between the hours of 11:00pm and 8:00am. There’s no regular schedule. Must be available to work three (3) shifts minimum per month.

Successful completion of a Police Records Check (Vulnerable Sector) is required. **

Key Responsibilities:

·        Supervise the residence during the overnight hours and ensure that program guidelines are being followed

·        Complete building safety checks

·        Establish and maintain a helping relationship with program participants while upholding appropriate professional boundaries

·        Complete administrative tasks

·        Maintain confidentiality in compliance with Personal Health Information Protection Act (PHIPA)

·        Complete documentation and data entry in accordance with agency and legislative requirements

·        Assess complex situations and making appropriate decisions independently with minimal supervision, and as part of a team including crisis intervention, risk assessment and safety planning

·        Provide crisis and life skills support

·        Support with medication processes including communication with pharmacies and doctor’s, reviewing and creating necessary medication documents, and providing access to medication

·        Support onboarding and training of new team members

Job Specific Knowledge/Skills:

·        Sensitivity to and knowledge of issues relating to and impacting on all genders and marginalized populations

·        Strong understanding of interpersonal skills and the ability to engage in meaningful conversations to develop rapport with individuals who use drugs using a strength-based approach

·        Demonstrated capacity for accurate and efficient documentation and computer data entry

·        Demonstrated ability to calmly problem-solve in a fast-paced, sometimes stressful environment

·        Good communication skills and strong listening skills

·        Knowledge of and training in substance use including associated health risks

·        Commitment to ongoing professional development and training

·        Ability to accept and apply feedback and take initiative

Education/Experience:

·        Minimum Grade 12 high school, required

·        Previous experience in a social service setting is considered an asset

·        Knowledge and understanding of the complexities of substances, problematic substance use and recovery-oriented interventions is considered an asset

Critical Skills:

·        Commitment to understand and uphold the mission and values of House of Friendship is expected

·        Exemplary emotional intelligence, resilience, communication, conflict management and problem solving skills required

·        Ability to work professionally as a team member with staff, participants and community members

·        Experience or strong interest in working with diverse populations including people from various cultural backgrounds, income levels, and sensitivity to their needs

·        Experience with and commitment to using an anti-racism, anti-oppressive and trauma informed approach to consultation, program design, evaluations of processes and service delivery

·        Must be dependable, professional, flexible, a team player, and have a positive attitude

·        Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, mental illness and other life challenges

Compensation:

At House of Friendship, we know that our team members are the key to the success of our organization and our ability to provide essential services to the community. In support of our mission and in alignment with our values, House of Friendship is committed to ensuring fair, market competitive, and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work environment where our team is able to thrive, succeed, and have a positive work experience.

House of Friendship compensation practices including our pay grid, have been developed using documented leading pay practices in the not-for-profit sector including Pathways to Decent Work (Ontario Nonprofit Network) and Ontario Living Wage Network. We value the experience that new team members bring to the organization and have a process in place to review previous related experience for placement on our pay grid.

We value the work that you do with fair pay and benefits:

·        Time off includes vacation pay and 2 personal days/year

·        Employee & Family Assistance Program

Rate of Pay:

At House of Friendship all compensation ranges are categorized under a series of “grades” and we base our payment structure on internal equity. When determining rate of pay, a candidate’s past related experience will be taken into consideration.

Grade: 3

Min: $19.61

Mid: $21.45

Max: $23.28

Working Conditions:

·        This is a primarily an overnight asleep role; however, staff will provide support to participants as needed

·        Works as sole staff on some shifts

·        Required to work intensively with program participants in emotionally charged situations

·        Required to assess situations and make decisions under pressure with minimal supervision or while working alone

·        Must remain at the facility for meal and other breaks

·        Intensive contact with program participants required

·        Encountering participants at program sites under the influence of alcohol or other drugs, and/or experiencing symptoms of mental illness can be expected

House of Friendship is open and inviting to qualified candidates with lived experience.

We strive to remove barriers that may prevent qualified applicants from fully participating in the recruitment and selection process. Accommodation in accordance with the Ontario Human Rights Code and other applicable legislation is available throughout all stages of the recruitment and selection process. Accommodations will be provided upon request.

If you are as passionate as we are about serving the community, let’s talk.

To apply, please submit your resume and cover letter here:

https://house-of-friendship.hirehive.com/relief-overnight-attendant-mrt-kitchener-on-HfNPYV

By end of day December 2, 2024.