Supervisor, ShelterCare (Evenings)

At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun!

Sounds pretty great, doesn’t it? It is! 

A shelter program that is following the ShelterCare model of providing a place to stay and staff support 24/7. ShelterCare creates opportunities where individuals experiencing homelessness have access to on-site, integrated housing and health supports so they can become healthier and housed - exiting the cycle of homelessness for good. The ShelterCare Supervisor will possess and utilize their passion for coaching and developing people and teams. They will provide leadership for the program and the team by coordinating the daily operations of the program.

** This is a permanent, salaried, full-time (37.5 hours per week) position with paid sick time, personal days, vacation time; group health benefits and defined contribution pension plan.

Schedule to be generally weekday, evening shifts (4:00pm to 12:00am). Flexibility required, including rotational weekend coverage; working at least one (1) Saturday shift per month.

A satisfactory Vulnerable Sector Police Records Check required. **

Key Responsibilities:

·        Lead, develop and support the team members working within the ShelterCare program including staff, volunteers and students

·        Guide, direct and mentor direct service staff on supporting program participants through meaningful professional relationships rooted in the program goals of obtaining permanent housing, improved health and wellbeing and a successful stay in ShelterCare program

·        Responsible for the healthy and safe operation of the programs; ensuring a physically and psychologically healthy work environment for all team members

·        Responsible for the allocation of staff, students and volunteers based on the needs of the program

·        Maintain communication with staff team, carry out coaching, regular check ins and reviews, and supporting staff professional development

·        Coordinate program design and delivery, ensuring timely and appropriate services to meet the needs of the ShelterCare program

·        Responsible for overseeing and supporting the day to day operations of the ShelterCare program, including program budgets, expenses, coordination of data collection, staff and participant safety

·        Support the program Managers with creating reports and proposals to support or source funding by sharing program insights, collecting registration and financial records, and coordinating program data collection

·        Work with program management team to evaluate programs and overall approach for ShelterCare

·        With the program Managers, build and maintain solid and fruitful relationships with community partners and agencies to increase opportunities for innovation and positively impact outcomes

·        Represent House of Friendship at various housing and homelessness related meetings and community forums as needed or requested; bringing relevant issues and solutions to the conversation

·        Maintain confidentiality in compliance with Personal Health Information Protection Act (PHIPA)

·        Support staff in assessing complex situations and making appropriate decisions

·        Provide on-call support to staff on a rotating basis

·        Performance development activities including 1x1, onboarding, training, annual Performance Development etc. using an anti-oppressive, trauma-informed approach

·        Understand, implement and be accountable to human resource, organizational and program policies, procedures and protocols including hiring processes, leaves of absence, incident reporting, harm reduction, fire prevention, privacy/confidentiality, safe substance use onsite, restrictions and restorative practices, storage of personal belongings, etc.

·        Lead team meetings that share timely information, build consistency across shifts, ground the team in shared values, leverage the knowledge/experience of the team and create opportunity for dialogue and feedback

·        Champion organizational and program change initiatives, helping team members and program participants to understand the change and inviting feedback through appropriate channels

·        Confidently coach team members in their conflict de-escalation, resolution, and approach to addressing behavioural concerns to ensure a healthy environment for all staff and people we support

·        Engage in ongoing training and development, including daily on-the-job learning within the program, required courses and learning opportunities provided at an organizational level

·        Participate in scheduled management meetings, program and organizational townhalls; working collaboratively with members of leadership across House of Friendship programs, including managers, supervisors and also at the director level

·        Contribute to the organizational strategic planning process and annual planning processes within the program

·        Develop and implement work procedures to improve our service excellence and organizational culture

·        Model effective use of resources (people, materials, funds) through measurement, planning and monitoring resources to maximize results

·        Obtain ongoing information and feedback about resource utilization to make timely, effective decisions

·        Lead program planning, and improvement through special projects, committee work or ad hoc working groups

Education/Experience:

·        Post-secondary degree or diploma in a related field of study and relevant work experience required

·        At least two years of experience providing program support or leadership, ideally within a social services or healthcare environment

·        Experience with coaching and mentoring for personal growth and development, including the ability to coach others through conflict

·        Strong organizational and computer skills, ability to work under pressure and manage multiple tasks and deadlines are required

·        Demonstrated skill in building and maintaining productive relationships (staff, community partners, funders)

Job Specific Knowledge/Skills:

·        Strong leadership, team building and decision making skills required including demonstrated strength in coaching and developing people and teams

·        Experience with coaching and mentoring for personal growth and development, including the ability to coach others through conflict

·        Knowledge of and experience serving in the area of housing and homelessness with a passion to support those experiencing low income and/or poverty and enthusiasm for preventing and reducing the related effects

·        Demonstrated skill in building and maintaining productive relationships (staff, community partners, funders)

·        Ability to work under pressure and manage multiple tasks and deadlines are required

·        Highly organized, with ability to manage staff files, timesheets and streamline administrative processes

·        Experience navigating team discussion and disagreement in high crisis situations

·        Keen ability to make decisions with confidence, while balancing a trauma informed lens with the safety of the program in mind at the same time

·        Experience using online communication platforms, such as Microsoft Teams, is an asset

·        Knowledge of local community agencies and resources is an asset

·        Experience working within a non-profit and/or social services environment may be an asset

·        Demonstrate innovative approach to providing supports and programming in a residential setting or services for persons experiencing homelessness is an asset

Critical Skills:

·        Commitment to understand and uphold the mission, values, service philosophy, policies and procedures of House of Friendship is required

·        Exemplary emotional intelligence, resilience, communication, conflict management and problem solving skills required

·        Ability to work professionally as a team member with staff, participants and community members

·        Build solid and fruitful relationships with community partners and agencies to increase opportunities for innovation and positively impact outcomes

·        Ability to provide clear direction and expectations for performance, which can involve being firm, assertive, stepping up to difficult decisions and openness to inviting/receiving feedback

·        Ability to build effective teams and creating an atmosphere of belonging and collaboration that values diversity and individual strengths

·        Demonstrated ability to create and maintain a positive work environment including the ability to navigate change in a positive and productive manner

·        Experience or strong interest in working with diverse populations including people from various cultural background, income levels, and sensitivity to their needs

·        Strong intercultural competency, with the ability to recognize and respect cultural diversity, able to be diplomatic and sensitive to the dynamics of a culturally diverse workplace

·        Experience with and commitment to using an anti-racism, anti-oppressive and trauma informed approach in consultation, program design, evaluation processes and service delivery

·        Must be dependable, professional, flexible, a team player, and have a positive attitude

·        Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, mental health and other life challenges

·        Excellent project, timeline and deadline management skills including skills in logistics and planning and detailed record keeping

·        Able to model effective problem solving by recognizing the human, interpersonal and technical sides of a problem, show flexibility and explore possible solutions in an innovative and creative way

·        Act as a change agent; contributing to continuous improvement and the successful implementation of change initiatives

·        Strengths in coaching resiliency and solution-focused thinking with individuals and the team

·        Supporting the team through ongoing and low impact debriefing that grounds people in why we do what we do, at times challenging personal perceptions

Compensation:

At House of Friendship, we know that our team members are the key to the success of our organization and our ability to provide essential services to the community. In support of our mission and in alignment with our values, House of Friendship is committed to ensuring fair, market competitive, and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work environment where our team is able to thrive, succeed, and have a positive work experience.

House of Friendship compensation practices including our pay grid, have been developed using documented leading pay practices in the not-for-profit sector including Pathways to Decent Work (Ontario Nonprofit Network) and Ontario Living Wage Network. We value the experience that new team members bring to the organization and have a process in place to review previous related experience for placement on our pay grid.

We value the work that you do with fair pay and benefits:

·        Time off includes four (4) weeks of vacation, 3* personal days (*2 for the remainder of 2024) and sick credits totaling approximately 12 days per year

·        Full-time benefit plan including Extended Health Care (EHC), Dental, Group Life, Accidental Death and Dismemberment (AD&D), Long Term Disability (LTD), Flexible Spending Account and Employee & Family Assistance Program

·        We believe strongly in supporting the mental health of our team members, including providing access to the Employee and Family Assistance Program, $2,000 for counselling services and our workplace Wellness and Psychological Health and Safety programs

·        We help you save for the future by providing a retirement plan that includes a matched Group Pension Plan as well as a Group RRSP and a Group Tax Free Savings Account

Rate of Pay:

At House of Friendship all compensation ranges are categorized under a series of “grades” and we base our payment structure on internal equity. When determining rate of pay, a candidate’s past related experience will be taken into consideration.

Grade: 5 Supervisor I

Min: $27.04

Mid: $31.03

Max: $35.02

Working Conditions: 

·        37.5 hours per week; hours may be days, evenings or overnights on a consistent schedule

·        Weekend rotation will be pre-scheduled or on an emergency basis

·        Encountering participants at program sites who may be under the influence of alcohol or other drugs, and/or experiencing symptoms of mental illness can be expected

·        Observation of safe consumption takes place at this location

House of Friendship is open and inviting to qualified candidates with lived experience.

We strive to remove barriers that may prevent qualified applicants from fully participating in the recruitment and selection process. Accommodation in accordance with the Ontario Human Rights Code and other applicable legislation is available throughout all stages of the recruitment and selection process. Accommodations will be provided upon request.

If you are as passionate as we are about serving the community, let’s talk.

To apply, please submit your resume and cover letter here:

https://house-of-friendship.hirehive.com/supervisor-sheltercare-evenings-waterloo-on-TEJZxN

By end of day November 29, 2024.