Training and Development Specialist

At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun!

Sounds pretty great, doesn’t it? It is!

The Human Resources department is a part of the administration team, providing support to the programs of House of Friendship. The Training Specialist supports the organization’s success by coordinating employee training across House of Friendship, including managing training systems, certifications and related documentation. This position will also support the development and delivery of in-house trainings in consultation with subject matter experts.

** This is a permanent, salaried, full-time position with paid sick time, personal days, vacation time; group health benefits and defined contribution pension plan.

This role offers 30 hours per week; generally daytime hours, Monday to Friday.

Work may be performed from a home office for some hours of the week. **

Key Responsibilities:

·       Lead role responsible for coordination and communication of organization-wide and program-level mandatory training requirements in line with program goals, legislative requirements and industry best practices

·       Work closely with Human Resources and Management team across House of Friendship to identify training needs and support the development of strategies to address them

·       Coordinate organizational training and onboarding programs for new hires and ongoing staff training and development; including First Aid Certifications, Crisis Intervention Training, Mental Health First Aid and other program specific training

·       In consultation with management team and Human Resources, performs ongoing reviews of existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of employees or the organization

·       Act as a change agent; contributing to continuous improvement and the successful implementation of training initiatives alongside management team and Human Resources

·       In collaboration with management team members and subject matter experts, support or lead the design, development and delivery of in-house or third party required training programs with the potential to facilitate certain training

·       Create instructional materials, including manuals, e-learning modules, presentations, and other training aids

·       Participate in the development and delivery of training to support new employees as required

·       Develop and maintain a database of information on training and development activities and work with training platforms to ensure qualifications and certification requirements are met including confirming completion of required training, collection of all corresponding certifications and documentation

·       Develop training reports and documents for all programs, as required

·       Ensure that training provided in-house and by third parties is inclusive and accessible to all staff and aligns with House of Friendship’s values and objectives

·       Maintain strong communication with program supervisors and managers regarding employee training progress and any training related issues

Education/Experience:

·       Diploma or degree in related field (i.e. human resources, business administration or education)

·       Post graduate certification in Training and Development from an accredited institution (in progress and/or willing to obtain)

·       2 years of previous experience in a similar role creating training materials, developing and facilitating training in a workplace

·       Experience working in an accredited organization and/or familiarity with following accreditation standards would be a strong asset

·       Experience with and understanding of adult learning principles, instructional design methodologies and working with adult learners

·       Demonstrated experience in planning, scheduling and coordinating work activities

Job Specific Knowledge/Skills:

·       Must be detail oriented, analytical, problem solver and creative thinker

·       Resourceful, self- motivated and organized

·       Demonstrated skill in development and coordination of training materials and facilitation skills

·       Demonstrated high level of proficiency using a variety of software programs including HRIS, MS Office, SharePoint etc.

·       Demonstrated collaborative approach that values open and honest communication, integrity, respect, consistency and fairness

·       Excellent verbal and written communication skills, including presentation experience

·       Strong organizational skills and attention to detail

·       Ability to work collaboratively in cross-departmental teams, with management and team while managing competing priorities

·       Knowledge of relevant legislation, regulations, and policies such as Occupational Health and Safety Act

Critical Skills:

·       Commitment to understand and uphold the mission, values and philosophies of House of Friendship is expected

·       Exemplary emotional intelligence, resilience, communication, conflict management and problem-solving skills required

·       Ability to work professionally as a team member with staff, participants and community members

·       Experience or strong interest in working with diverse populations including people from various cultural backgrounds, income levels, and sensitivity to their needs

·       Experience with and commitment to using an anti-racism, anti-oppressive and trauma informed approach to consultation, program design, evaluations of processes and service delivery

·       Must be dependable, professional, flexible, a team player, and have a positive attitude

·       Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, mental illness and other life challenges

·       Excellent project, timeline and deadline management skills including skills in logistics, planning and detailed record keeping

Compensation:

At House of Friendship, we know that our team members are the key to the success of our organization and our ability to provide essential services to the community. In support of our mission and in alignment with our values, House of Friendship is committed to ensuring fair, market competitive, and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work environment where our team is able to thrive, succeed, and have a positive work experience.

House of Friendship compensation practices including our pay grid, have been developed using documented leading pay practices in the not-for-profit sector including Pathways to Decent Work (Ontario Nonprofit Network) and Ontario Living Wage Network. We value the experience that new team members bring to the organization and have a process in place to review previous related experience for placement on our pay grid.

We value the work that you do with fair pay and benefits:

·        Time off includes three (3) weeks of vacation, 3 personal days per year (*2 for the remainder of 2024) and sick credits totaling approximately 12 days per year

·        Full-time benefit plan including Extended Health Care (EHC), Dental, Group Life, Accidental Death and Dismemberment (AD&D), Long Term Disability (LTD), Flexible Spending Account and Employee & Family Assistance Program

·        We believe strongly in supporting the mental health of our team members, including providing access to the Employee and Family Assistance Program, $2,000 for counselling services and our workplace Wellness and Psychological Health and Safety programs

·        We help you save for the future by providing a retirement plan that includes a matched Group Pension Plan as well as a Group RRSP and a Group Tax Free Savings Account

Rate of Pay:

At House of Friendship all compensation ranges are categorized under a series of “grades” and we base our payment structure on internal equity. When determining rate of pay, a candidate’s past related experience will be taken into consideration.

Grade: 5

Min: $27.04
Mid: $31.03
Max: $35.02

Working Conditions: 

·        30 hours per week, generally daytime, weekday hours

·        Hybrid work option: on-site work will be required on a regular basis and will fluctuate based on projects; some work may be performed from a home office

·        Encountering participants at program sites who may be under the influence of alcohol or other drugs, and/or experiencing symptoms of mental illness can be expected

We strive to remove barriers that may prevent qualified applicants from fully participating in the recruitment and selection process. Accommodation in accordance with the Ontario Human Rights Code and other applicable legislation is available throughout all stages of the recruitment and selection process. Accommodations will be provided upon request.

If you are as passionate as we are about serving the community, let’s talk.

To apply, please submit your resume and cover letter here:

https://house-of-friendship.hirehive.com/training-and-development-specialist-kitchener-on-KTLaiw

By end of day November 22, 2024.